Listen to the telephone conversation between a hotel receptionist and a person trying to make a booking. The line is bad, but the receptionist has the telephone skills to deal with this problem. Decide whether the following sentences are TRUE or FALSE. Correct the false ones.
1 - The customer had not tried to contact the hotel before.
2 - The customer wants to stay for less than a week.
3 - The customer will arrive on the 21st July.
4 - The customer manages to change the accommodation arrangements.
5 - The hotel does not serve vegetarian food.
6 - The customer has only 2 requests.
7 - The hotel name is Horizon.
8 - The customer's surname is Coutts.
9 - The customer's return flight will be very late in the afternoon.
10 - The receptionist remains polite during the conversation.
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It required more attention, but even though I think I was able to do it.
Well, I had some dificulties to understand the hotel name but finally after listening for about 30 times the recording, I got it. I think the recepcionist got a sore throat...
well, first of all, he allready tried to contact the hotel before, so 1-False
2-True
3-false, he will arrive on 23rd jully
4- true
5-false, the hotel serves vegeterian food.
6- false, he had 3requests
7-True
8-true
9- false, it will be in the morning
10- true
the customer catch a cold or something... sometimes is was a little bit difficult to understand him..
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Get to know the hotel before you book hotel rooms. Researching a hotel online can help you find good hotel and lower rates.
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