Desafio 3 - Making a Hotel Booking

Listen to the telephone conversation between a hotel receptionist and a person trying to make a booking. The line is bad, but the receptionist has the telephone skills to deal with this problem. Decide whether the following sentences are TRUE or FALSE. Correct the false ones.

1 - The customer had not tried to contact the hotel before.
2 - The customer wants to stay for less than a week.
3 - The customer will arrive on the 21st July.
4 - The customer manages to change the accommodation arrangements.
5 - The hotel does not serve vegetarian food.
6 - The customer has only 2 requests.
7 - The hotel name is Horizon.
8 - The customer's surname is Coutts.
9 - The customer's return flight will be very late in the afternoon.
10 - The receptionist remains polite during the conversation.

Desafio 2 - Office Phone: how good listener are you?

Watch the following video and pay attention to the expressions used on the phone. Then write down the whole conversation between Carl and Marty's secretary.

The first sentence has been done for you:
"Good morning, Bolster Motors, how can I help you?..."